Hello! I am attempting to migrate to ColWiz to try it out. Currently I use Zotero which has been great, but ColWiz has some nifty new features that could be useful.
The majority of the program installed on my machine. However about 2/3 of the way into the Word plugin installation, I had an administrator password popup appear! I hit cancel and the program gave me the message "plugin installed successfully". But it was a lie. I went to Word and there was no plugin!
Dear ColWiz support team: Can you please modify the software installer so that administrative rights are not required for the Word plugin? The rest of the program installed fine for me. Zotero somehow gets around this and their plugin installed fine on my machine.
We are sorry for any inconvenience this may have caused you. Your query has been passed on to our development team for analysis. Bypassing administrator privileges for installation is not something we have worked on yet, and is normally not advisable. We will investigate this issue and provide you further information as it becomes available.
We’re sorry to hear you are having difficulty logging in to colwiz Desktop. So that we can examine the cause of this error please could you provide your email ID and password to email@example.com.
Regarding the password reset issue you faced, could you provide clarification on the following:
Ordinarily, clicking on the link ‘Forgot Password?’ should send an email to your preferred email address, with a weblink from which you can reset your password, without the need for your old password. Is this not the process you experienced?