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MS Word 2007 Add-in fail

Asfara Ahmed May 13, 2014 01:24PM BST

Hello,
I run MS Word 2007 and while there appeared to be no problem during installation of the add in, the Colwiz tab does not appear on MS Word. I checked the Add-in section and it lists the add in as an "Inactive application add in" and I don't know how to activate it.

Thank you for your help.

Up 2 rated Down
wizdom.ai Team May 14, 2014 03:27PM BST wizdom.ai Agent

Hello Asfara,

We’re sorry to hear you are having issues with MS Word plugin. Kindly follow the instructions below to resolve your issue.

1. Please go to Colwiz Desktop library, Colwiz Menu (top left corner) → Plugins → Configure MS Word

2. Plugin Installation needs Administrator privileges (If Windows User Account Control or UAC is enabled it will ask, else it won’t prompt)

3. If it asks Administrator privileges, then click Continue (Remember to not cancel UAC).

4. In start menu locate Microsoft Word, press shift key + Right Click, from context menu click Run as Administrator

5. Hope issue has been resolved. If it still occurs, try to enable from COM Add-ins [Word option → Add-Ins(left panel) → Click Go (in bottom pane) → enable Check box against “colwiz Library Add-In”]

If you find this issue is resolved please let us know. In the meantime, we will continue to investigate the cause for you.

Best wishes,
colwiz Team

Up 1 rated Down
Tunde Szilagyi Mar 02, 2015 09:06AM GMT
Dear Colwiz Team,

I have been using the MS Word Plugin before and it was working well. Since my Windows 7 was re-installed I cannot use it. I have went through the steps above, but it does not appear in MS Word 2013. I have re-booted the system and un-installed/re-installed several times but without success. I would appreciate your feedback. Many thanks.

I have an error message within MS Word but without details: 'Load Behaviour: Not loaded. A runtime error occurred during the loading of the COM Add-in.'

Many thanks

Best wishes

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