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Saving PDFs with annotations

Adam Sep 24, 2015 03:31AM BST

I was wondering how to save and re-open annotated articles. I've previously saved to Library with annotations and highlights, but upon re-opening, they're no longer present.

I'm wondering how I can save them to the Library without losing those annotations?



Up 2 rated Down
wizdom.ai Team Sep 28, 2015 02:09PM BST wizdom.ai Agent

There are certain issues with annotations not saving if they’re made in offline mode. Our teams are working on this front and will release a patch very soon. Have you tried making annotations to your references through the online library yet?

Up 4 rated Down
Rena Oct 15, 2015 08:10AM BST
I'm having the same issue, which is very frustrating. Any word on when this will be resolved?
Up 0 rated Down
Julian Werner Jul 12, 2017 12:49PM BST
This problem seems to be unsolved yet..
Up 0 rated Down
wizdom.ai Team Jul 12, 2017 12:50PM BST wizdom.ai Agent

Hi Julian,

Can you please clarify if you are using the Desktop application or website.

colwiz Team

Up 0 rated Down
Julian Werner Jul 13, 2017 09:51AM BST
I use both. Sometimes the Desktop application does not allow me to save my changings, so I've tried the website. Though I am certainly online and having a good network connection, the savings on PDFs made on the website aren't working.

Thanks in advance, Julian
Up 0 rated Down
tanja Jul 13, 2018 07:50AM BST
I just started using colwiz, and was happy with the webapplication until i just discover that the annotations made to the pdfs disappear upon closing the file? if this is common, there is no point in using this..

regards, Tanja
Up 0 rated Down
Megan A Jul 13, 2018 07:50AM BST
As of May 30th, 2018. I am having this issue in both the desktop application and through the website (using Chrome on a PC). Would be great to bring this to attention Colwiz Team again.
Up 0 rated Down
wizdom.ai Team Jul 13, 2018 11:49AM BST wizdom.ai Agent

Hi Tanja,

Thanks for your query. colwiz web application saves PDF annotations periodically. If you close the PDF before annotations are saved, you should see a prompt asking you to discard the annotations. Our development team has tested several scenarios and have not been able to recreate your issue.

colwiz Team

Up 0 rated Down
Edna Aug 15, 2018 03:44PM BST
Hello. I am reading some documents I found online and I feel frustrated because all my comments are not saved. I found the app useful but if I have to read the documents every time that I open them it is useless.
Based on this I think it is better to download the docs, read them on the computer and then save them (with comments) in the cloud

I am so disappointed.

Any piece of advice would be appreciated.

Up -2 rated Down
wizdom.ai Team Aug 15, 2018 03:47PM BST wizdom.ai Agent

Hi Edna,

We’re sorry to hear you are having issues with saving comments. Can you please tell us which browser and OS version you are using along with the document link?

colwiz Team

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