Welcome, Guest Login
Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Importing from Mendeley

Dominic Jun 09, 2018 12:47PM BST

I have two problems, if you could please advise
1) Importing from Mendeley - authentication error
2) Manual Import of PDF - only article title seems to be recognised

Mendeley Import
I have tried to import from Mendeley (as the Word plugin isn't compatible with Office 365 subscription versions of Word) - however I am not given the option to sign into my Mendeley account. I goto IMPORT / IMPORT FROM MENDELEY and thereafter the main window displays the message:
{"error_message":"Client authentication failed"}

I have tried two different computers, both Mac (iMac 27" 2017, MacBookPro 13" 2016) OS High Sierra 10.13.3 , Colwiz Desktop 3.17

Manual PDF Import
In the absence of this working I tried a single Journal article as a PDF in a manual import to test and the only metadata that appeared to carry across was the title of the article all other fields were blank. I tried the same procedure with another article and the same result - only the title was carried across. Is there something I am missing here?

Would be very grateful for your kind advice,


Up 0 rated Down
wizdom.ai Team Jul 05, 2018 01:24PM BST wizdom.ai Agent

Hi Dominic,

Thanks for your email. Our latest update has fixed Mendeley import.

colwiz Team

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found